Legal

1. Introduction

Welcome to Flowlenz. These Terms and Conditions ("Terms") govern your use of our website, platform, and related services ("Services").

By accessing or using Flowlenz, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

2. About Flowlenz

Flowlenz provides a platform designed to unify and analyse fragmented operational and engineering data across multiple systems, enabling improved visibility and decision-making.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms to use the Services.

If you are using Flowlenz on behalf of a company, you confirm that you have authority to bind that entity.

4. Use of the Services

You agree to use Flowlenz only for lawful purposes and in accordance with these Terms. You must not:

• Use the platform for illegal or unauthorised purposes
• Attempt to gain unauthorised access to systems or data
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, copy, or exploit the platform without permission

5. Accounts and Access

To access certain features, you may be required to register an account. You are responsible for:

• Maintaining the confidentiality of your login details
• All activities under your account

Flowlenz reserves the right to suspend or terminate accounts in case of misuse.

6. Data and Privacy

Flowlenz processes data in accordance with applicable data protection laws. Depending on deployment (cloud, on-premise, or hybrid), data may be:

• Stored within your infrastructure
• Processed by third-party providers
• Used to deliver platform functionality

We do not claim ownership of your data. You are responsible for ensuring that you have the right to upload and process any data within Flowlenz.

Please refer to our Privacy Policy for further details.

7. Intellectual Property

All intellectual property rights in the Flowlenz platform, including software, design, and content, remain the property of Flowlenz or its licensors.

You are granted a limited, non-exclusive, non-transferable right to use the Services in accordance with these Terms.

8. Third-Party Integrations

Flowlenz may integrate with third-party services (e.g. Jira, Azure DevOps, Slack, email providers). We are not responsible for:

• The availability or performance of these services
• Data processing practices of third parties

Your use of third-party services is subject to their own terms.

9. Service Availability

We aim to provide reliable access to the Services but do not guarantee uninterrupted availability. Flowlenz may:

• Modify or update features
• Temporarily suspend access for maintenance
• Discontinue parts of the service

10. Limitation of Liability

To the fullest extent permitted by law:

• Flowlenz shall not be liable for indirect, incidental, or consequential damages
• We do not guarantee that the platform will be error-free or meet all expectations

Use of the platform is at your own risk.

11. Disclaimer

Flowlenz provides insights and analytics based on available data. These outputs:

• Are for informational purposes only
• Should not be solely relied upon for critical decisions

12. Termination

We may suspend or terminate access to the Services if:

• You breach these Terms
• There is suspected misuse or risk to the platform

You may stop using the Services at any time.

13. Changes to Terms

We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England & Wales.

15. Contact

If you have any questions about these Terms, please contact:

1. Introduction

This Privacy Policy explains how Flowlenz ("we", "us", "our") collects, uses, and protects personal data when you use our website and platform ("Services").

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

2. Data Controller

The data controller is:

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Website Data

• Name
• Email address
• Company name
• Usage data (IP address, browser type, pages visited)

b) Account Data

• Login credentials
• User profile information

c) Platform Data (Client Data)

Depending on how Flowlenz is used, we may process data such as:

• User identifiers (e.g. names, emails in tickets or chats)
• Communications (emails, messages, comments)
• Work-related data (tickets, tasks, code references)

4. Purpose of Processing

We process personal data for the following purposes:

• Providing access to the platform
• Operating and improving the Services
• Analysing workflows and generating insights
• Communicating with users
• Ensuring security and preventing misuse
• Complying with legal obligations

5. Legal Basis (GDPR Article 6)

We process personal data based on:

• Contractual necessity (to provide the Services)
• Legitimate interest (to improve and secure the platform)
• Consent (for marketing communications where applicable)
• Legal obligation (where required)

6. Data Processing Role

Flowlenz operates in two roles:

a) As Data Controller

For:

• Website visitors
• Direct users of the platform

b) As Data Processor

For:

• Customer data processed within the platform

7. Data Storage and Hosting

Data may be processed:

• On customer infrastructure (on-premise deployment)
• In cloud environments (EU-based or selected by customer)
• Through secure third-party providers

We implement appropriate technical and organisational measures to ensure data security.

8. Data Retention

We retain personal data only as long as necessary for:

• Providing the Services
• Fulfilling contractual obligations
• Meeting legal requirements

Customer data retention is controlled by the customer.

9. Data Sharing

We do not sell personal data. We may share data with:

• Hosting providers
• Infrastructure and analytics providers
• Integration partners (e.g. Jira, Slack, etc.)
• Legal authorities where required

All third parties are subject to appropriate data protection obligations.

10. International Transfers

Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission

11. Data Subject Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact:

12. Security Measures

We implement appropriate security measures including:

• Access controls
• Encryption (where applicable)
• Secure infrastructure
• Monitoring and logging

13. Cookies

We use cookies and similar technologies to:

• Improve website functionality
• Analyse usage
• Enhance user experience

Please refer to our Cookie Policy for details.

14. Third-Party Integrations

Flowlenz integrates with external tools (e.g. Jira, Azure DevOps, Slack, email systems).

We are not responsible for the privacy practices of these services. Users should review their respective policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

16. Contact

For any privacy-related questions: